Frequently Asked Questions
How are your prices so much cheaper than your competitors?
Unlike most online sex toy stores we have arrangements to ship directly from factories in China rather than stock the product in a local warehouse.
This means less overhead for us and more savings for you.
When will my order arrive?
Usually within 10 to 35 business days.
All orders are tracked and you will be notified as shipment progresses. We will refund you if any items get lost in transit.
If it has been 35 business days and you still haven't received your order please contact us to arrange a refund.
Will the packaging be discreet?
Yes.
All items arrive in a plain white bag with bubble wrap. Completely inconspicuous.
Will the bank statement be discreet?
Yes.
Your bank statement will show "SP MINX-AU"
Can I get a refund if I don't love the item?
Yes.
If you don't love your item(s) you have 30 days from the day your order arrives to let us know and arrange a refund. You'll just need to pay for the return postage and provide us with the tracking number. We will safely dispose of your item(s).
Use the contact form below to request a refund.
What if my item is broken? Do you provide a warranty?
Yes.
We provide a 30-day warranty from the day your order arrives.
All items are QA tested before being shipped and we stock only the best quality products to avoid such issues.
If your item is broken please send us a message and we will arrange for a replacement to be sent to you.
We may request a link to a private Youtube video showing the issue. This is because many times we have discovered that the item is not actually broken and we have been able to help customers troubleshoot.
Are you LGBTIQA+ friendly?
Absolutely.
While our content may sometimes be targeted towards larger demographics we welcome all genders and sexualities to embrace their kink!
Where is your business based?
Brisbane, Australia.
We run it from our home as a husband and wife team.
I'm a social influencer. Can I help you market your sex toy products?
Yes please!
We have an affiliate program just for this and can provide a generous commission with different tiers per sale volume. Please contact us with a link to your social media profile.